Terms of Service

Please read this first

• Price: the app and local model mode are free. Premium is an automatically renewing subscription, and the price is shown on the purchase screen (in Korea, as a total including VAT; Subscriptions and payment).
• Automatic renewal: your subscription renews automatically at the then-current price unless you cancel at least 24 hours before the end of the period. You can cancel anytime in your App Store subscription settings.
• Right of withdrawal and refunds: Apple handles them under its policies and procedures. We do not restrict the right of withdrawal, and your statutory rights are not affected (Right of withdrawal and refunds).
• Usage limit: Premium translation has a monthly usage limit. Near the limit, translation can be slower, and at the limit Premium translation pauses until the 1st of the next month.
• Limited liability: translations are made by AI and can be wrong, so check important text yourself. The Service is provided as is, and our liability is limited as far as the law allows (Limitation of liability).

Words used in these terms

• Service: the Ponte app, Premium translation, and the website ponte.bang9.dev.
• Premium: the paid subscription feature that translates with an AI model through our server.
• Local model mode: the free mode that translates with a model running on your own Mac (for example, Ollama).
• Subscription: a payment that renews automatically at a set interval.
• Merchant of record (reseller): the party that takes payment, handles tax, and pays refunds; for this Service, Apple, which runs the App Store.
• AI-generated output: a translation produced by an AI model.

Who we are and business information

The Service is run by winterlog studio ("we", "us"). For Premium subscriptions, Apple, as merchant of record (reseller), takes payment, handles tax, and pays refunds, reselling the subscription on the App Store. We are the provider of the Service: we run it and answer your questions.

Who can use the Service

You must be at least 13 years old (at least 14 in Korea). If you are younger, please do not use the Service. The model provider, OpenAI, requires parental permission under 18, so if you are under 18, use Premium only with a parent's or guardian's permission.

Users in Korea: if someone under 19 paid without a legal guardian's consent, they or their guardian can cancel the contract. If they cancel, they get all the money back (Civil Act, Art. 5); ask Apple for the refund.

The Service

• Selection Translate: translate text you select in another app with a shortcut.
• Quick Translate: translate text you type in a floating panel.
• Screen Region Translate: read text in a screen area you choose, on your Mac, and translate it.
• Translation mode: choose between Premium (cloud translation through our server) and local model mode (free).

Ponte runs on macOS 26 or later. We update the app to fix bugs and keep it secure. If you do not install updates, some features may not work properly.

Usage limit For fair use, Premium usage is counted per month (from the 1st to the last day, in Coordinated Universal Time). Near the limit, translation can be slower, and at the limit Premium translation pauses until the 1st of the next month. Local model mode keeps working. The limit is shown in the app.

Changes and ending the Service We may change the Service and the usage limit to improve the Service or to keep up with changes by model providers, security needs, or legal requirements, and we do not charge you extra for it. We will announce changes that are unfavorable to you on this page at least 30 days in advance, and you can cancel your subscription before the change. We will also announce it at least 30 days in advance if we end all or part of the Service (for example, Premium). Refunds for the remaining paid period follow Apple's refund policy.

Subscriptions and payment

What you get A Premium subscription lets you use Selection Translate, Quick Translate, and Screen Region Translate with cloud AI translation through our server. There is no model to install or set up. Downloading the app and local model mode are free without a subscription.

Price and payment Premium is a subscription that renews automatically every month or every year. The price is shown on the purchase screen in your local currency (in Korea, as a total including VAT). Apple charges the payment method on your Apple ID when the subscription starts and on each renewal date. You are responsible for the internet access and data charges for using the service.

Automatic renewal Your subscription renews automatically at the then-current price unless you cancel at least 24 hours before the end of the period. The app's purchase screen says this too. Apple sends renewal and payment notices and receipts to your Apple ID email.

If the price goes up We give at least 30 days' notice before raising a price. Apple notifies you under App Store rules and asks for your consent where the law or Apple's rules require it. In Korea, your subscription renews at the higher price only if you explicitly agree. If you do not, you can finish the period at the old price or cancel, and we never charge the increase without your consent. If a price change is unfavorable to you, you can cancel before it takes effect at no extra cost.

Cancelling You can cancel anytime, in a few clicks, on the App Store, where you subscribed.

• In the app: Preferences → Provider → Subscription → Manage Subscription
• On your Mac: System Settings → your name (Apple Account) → Media & Purchases → Subscriptions → Manage
• On the web: apps.apple.com/account/subscriptions

Cancel at least 24 hours before the end of the period to stop the next renewal charge. If you cancel in the middle of a period, the cancellation takes effect at the end of the period, so you can use Premium until the end of the period you paid for. Cancelling mid-term to get money back for the remaining period follows the Right of withdrawal and refunds.

Right of withdrawal and refunds

Ponte Premium is sold only on the App Store. Apple, as the seller and merchant of record (reseller), handles withdrawals and refunds under its policies and procedures, so you ask Apple. Your statutory rights are not affected. We do not restrict the right of withdrawal, even if you have already used Premium. Downloading the app and local model mode are free, so there is nothing to refund.

Withdrawal periods by country

How to ask Apple's refund request page below is the withdrawal function.

• Sign in to reportaproblem.apple.com with your Apple Account, choose "Report a problem" or "Request a refund", pick a reason, then select the Ponte Premium charge and submit.
• You can also do this in the App Store app on your Mac, under your account → Purchase History.

Cancelling mid-term To end mid-term and get money back for the remaining period, ask Apple for a refund. Mid-term refunds follow Apple's policy.

AI translation

• Premium translation: when you translate in Premium mode, generative AI (a large language model) writes the translation.
• Local model mode: a model you install on your own Mac (for example, Ollama) translates.
• Reading text in a screen region: Apple's Vision framework recognizes the text on your Mac.

No AI feature judges or makes decisions about you.

Limits AI translations can be wrong, change the meaning, or add words that are not in the original, and they are not legal, medical, financial, or other professional advice. For text you rely on for important decisions, such as contracts, medicine instructions, or safety information, check with a professional translator or the original. Translate text that contains health information or other people's personal data with a local model. You decide how to use translations, and you are responsible for that use.

Labels and consent The app shows a small "Created by AI." label under each translation, and we also say so in these Terms, our Privacy Policy, and the app's name on the App Store ("Ponte - AI Translator"). Before your first Premium translation, the app tells you that your text goes to the model provider, OpenAI, and asks for your consent. If you decline, nothing is sent and local model mode keeps working. You can withdraw your consent anytime in Preferences → Provider.

Reporting bad results If you see a wrong or inappropriate translation, tell us from the Ponte icon in the menu bar → Send Feedback…. It fills in your app version and translation mode, so paste in only what is needed. You can also send it to our email.

Prohibited use and suspension

• Translate text that breaks the law or infringes other people's rights
• Call Premium in bulk with automated programs, or try to get around the usage limit
• Resell the Service or use it as the translation backend of another service
• Attack our server, or take the app apart beyond what the law allows
• Use it for anything the model provider's usage policies (such as OpenAI's) prohibit

If you do, we may block those requests or suspend your use of Premium.

Rights

• We own the rights to the app, its icon, and the website. Your right to use the app is granted under Apple's Standard License Agreement (EULA).
• You keep all rights to the text you translate and to the translations. We handle that text only as needed to translate it.

Limitation of liability

• We run the Service with care, but as far as the law allows, the Service is provided as is, and we do not guarantee that translations are accurate or complete. Translation can be briefly unavailable because of model provider or internet outages, and this section and the law also apply to losses caused when the Service stops working.
• Except for intent or gross negligence, and as far as the law allows, we are not liable for indirect damages, loss of data, or damages caused by errors in AI translations.
• Except for intent or gross negligence, and as far as the law allows, our liability is limited to the amount you paid for Premium in the 12 months before the damage occurred.
• This does not reduce the rights the law gives you as a consumer (for example, remedies for a service that does not match the contract, or liability for death or personal injury).

Changes to these terms

If we change these terms, we will announce the changes and the effective date on this page at least 7 days before the effective date (30 days if the change is unfavorable to you). If you do not agree to an unfavorable change, you can cancel your subscription before the effective date. We never treat you as having agreed to a change we did not announce. The effective date is at the top of this page.

Governing law and disputes

• These terms are governed by the laws of the Republic of Korea. The mandatory consumer protection rules of the country where you live still apply.
• You can bring a claim in the courts of the Republic of Korea or of the country where you live. Small claims procedures are available.
• Users in Korea can apply for mediation to the Content Dispute Resolution Committee (www.kcdrc.kr) or the Korea Consumer Agency (1372).

Relationship with Apple's license agreement

Your license to the app is governed by Apple's Standard License Agreement (EULA, https://www.apple.com/legal/internet-services/itunes/dev/stdeula/), and the terms of the Service by these terms. If they differ, these terms govern the Service. Apple is not a party to these terms and is not responsible for the Service.

Users in Korea

Where these terms differ from the Content User Protection Guidelines:

• Refunds follow Apple's policies and procedures. Your statutory rights are not affected.
• If you cancel mid-term, you can keep using Premium until the next renewal date, and any refund for the remaining period follows Apple's refund policy. The guidelines say you should get back the remaining amount minus the days used and a cancellation fee (up to 10% of the remainder), but these terms do not provide for that.
• The guidelines say that if you cannot use the service for more than 72 hours in total in a month through the operator's fault, you should get three times the downtime free, but these terms do not provide for that. Losses caused by outages follow the Limitation of liability and the law.

Users in the EU and EEA

• Pre-contract information: our identity and contact details are in Who we are and business information; price and duration on the purchase screen and in Subscriptions and payment; features and compatibility (macOS 26 or later) under "The Service" above.
• Right of withdrawal: for subscriptions bought on the App Store, Apple, as the seller, handles withdrawal. The period and steps are in the Right of withdrawal and refunds.
• Changes to the Service: if a change affects your use of the Service more than in a minor way, you can end the contract free of charge within 30 days of the change or of being told about it, whichever is later, and get back the amount for the period you have not used yet (the refund follows Apple's refund process). We keep each change notice unchanged under its version number, so you can come back to it later.
• Conformity: as the law provides, if the Service does not work as agreed, you can ask us to fix it, get a price reduction, or end the contract.
• Disputes: you can use the courts and consumer bodies of the country where you live.

Other country-specific terms

United Kingdom For subscriptions bought on the App Store, Apple, as the seller, handles the right to cancel (Consumer Contracts Regulations 2013). Under the Consumer Rights Act 2015, the Service must be provided with reasonable care and skill; if it is not, you can ask for it to be provided again or for a price reduction.

United States Your subscription renews automatically until you cancel; how to cancel is in Subscriptions and payment. California users can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210 (Civil Code §1789.3). Send any copyright concern to our email.

Japan These terms are standard terms (teikei yakkan) under Article 548-2 of the Civil Code. When we change them, we will announce the changes and the effective date on this page before the effective date, as Article 548-4 requires. Under the Consumer Contract Act, any clause that unfairly limits consumers' rights has no effect.

Brazil Your rights under the Consumer Defense Code (CDC) are not affected. Clauses that limit your rights are shown in bold in these terms (Article 54(4)). You can also use the consumer protection agencies (Procon) and consumidor.gov.br.

Mexico Under the Federal Consumer Protection Law, you can cancel your subscription anytime in your App Store subscription settings, and the App Store tells you before it renews. You can file a complaint with the Federal Consumer Protection Agency (Profeco).

Argentina You can withdraw within the withdrawal period (withdrawal button) and cancel your subscription anytime (cancellation button). For subscriptions bought on the App Store, you do both through Apple.

Chile You can exercise your rights under the Consumer Protection Law and file complaints with the National Consumer Service (SERNAC).

Colombia You can exercise your rights under the Consumer Statute (Law 1480 of 2011) and file complaints with the Superintendence of Industry and Commerce (SIC).

Language

This document was originally written in Korean. Translations are provided for convenience. If they differ, the original prevails, unless the law of the country where you live says otherwise.